Returns and Refund Policy
Our goal is to fit each client with the right products suited to their skin and preferences. We provide product information on our website as well as personal email consultations to help clients decide what items to try from our skin care line. Trial/Travel sets are also available to provide the chance to sample many of our products for a low cost. We realize that despite these options that not every product is perfect for every client or that order errors can occur.
We want you to be completely satisfied with your purchase. If there is a problem with the quality of your order or if it is not correct contact us to describe the problem and reach agreement on any return, credit, or additional changes. No goods will be accepted for return without prior authorization. Send all emails related to returns, damages, defects, and problems to firstname.lastname@example.org. We will respond to your request and determine the best way to solve the problem.
All Eminence skin and body products purchased directly from Mane on Bloor other than Trial/Travel Skincare Sets and sample sizes may be returned with authorization for up to 30 days from date of initial purchase for credit or refund. Please save the original packaging and product as you may be required to ship it back to us for your credit or refund. Any credit or refund issued beyond the original 30 days will be done solely at our discretion. Trial/Travel Skincare Sets are returnable only if unused. Sample sizes are not returnable, as they are intended to provide a low risk opportunity to test a product.
Returns of all other brands of products sold on our web site or in store: For return consideration of other brands can be returned for a refund of original purchase price if returned to us in unused, resale-able condition within 30 days. If the item has been opened and used, we will accept the item back within 30 days for store credit only as long as 50% or more of the product is remaining in the container.
All returns that have been authorized by Mane on Bloor should be shipped back to us at the address below. Shipping & Handling fees are only eligible for refund when the original items were either shipped incorrectly or damaged in transit. All other Shipping & Handling fees are non-refundable
Please pack your item for return mailing carefully if you wish it to arrive in saleable condition, as items like pressed powders can break with impact. Items which arrive back to us broken will be eligible for store credit only per our used product policy, regardless of condition when it left the client.
To receive a direct exchange on defective items purchased from Mane on Bloor you will be required to present us a copy of your initial sales receipt as your proof of purchase. Defect based exchanges will be for exchange on the same product only, no substitutions. This type of service will be provided at our sole discretion.
We appreciate your feedback and value your comments, both critical and complimentary. Please do take the time to tell us why you were not satisfied with our products. This helps us improve issues especially relating to ingredient sensitivities are particularly helpful for us to hear about as they inform our decisions about ingredients in future products.
Contact Mane On Bloor
Have further questions regarding your product return or exchange? Feel free to contact Mane On Bloor directly at any time should you require further assistance.
Address: 2897 Bloor St. West, Toronto, ON M8X 1B3